Enhance Problem-Solving Skills

Learn to dissect complex IT issues and uncover the root cause swiftly, leading to faster incident resolution.

Optimize Decision Making

Acquire the ability to make informed decisions based on thorough analysis, ensuring the best corrective actions are taken efficiently.

Master Risk Analysis

Develop expertise in analyzing risks effectively, enabling you to foresee potential challenges and mitigate them proactively.

About the Course

Join our I.T. Root Cause Analysis Workshop to gain invaluable critical thinking skills essential for IT professionals. Equip yourself with the tools to navigate complex scenarios, solve problems efficiently, and confidently make strategic decisions. Take the first step towards enhancing your problem-solving capabilities and unlocking your true potential in the IT field, whether it's Incident, Problem or Project Management or any SME-related role.

Andrew Sauter Master Facilitator and Problem Solver

Meet Your Instructor

Hello, I'm Andrew Sauter, your guide in mastering critical thinking in the IT domain. With years of experience and a passion for empowering business and IT professionals, I am dedicated to helping you enhance your skills, overcome challenges, and excel in problem-solving. Let's embark on this learning journey together!

Course Curriculum

7 Chapters · 31 Lessons

  1. 1

    Introduction to Root Cause Analysis

    1. (Included in full purchase)

      Setting Expectations for the Workshop

    2. (Included in full purchase)

      Before You Begin!

    3. (Included in full purchase)

      Workbook PDF Resource

    4. (Included in full purchase)

      Process Cards PDF Resource

    5. itRCA Introduction Free preview
    6. (Included in full purchase)

      Introduction Quiz

  2. 2

    Situation & Gap Analysis

    1. (Included in full purchase)

      PriorityWise Introduction

    2. (Included in full purchase)

      PriorityWise Spreadsheet

    3. (Included in full purchase)

      PriorityWise Introduction & Demonstration

    4. (Included in full purchase)

      PriorityWise Refinements

    5. (Included in full purchase)

      PriorityWise Quiz

  3. 3

    Problem Identification & Analysis

    1. (Included in full purchase)

      CauseWise Introduction

    2. (Included in full purchase)

      CauseWise Spreadsheet

    3. (Included in full purchase)

      CauseWise Introduction & Demonstration

    4. (Included in full purchase)

      CW Incident Statement Refinements

    5. (Included in full purchase)

      CW Question Refinements

    6. (Included in full purchase)

      CW Cause & Verification Refinements

    7. (Included in full purchase)

      CauseWise TOYF (Thinking On Your Feet)

    8. (Included in full purchase)

      CauseWise Quiz

  4. 4

    Decision Making & Corrective Actions

    1. (Included in full purchase)

      SolutionWise Max4 Introduction

    2. (Included in full purchase)

      SolutionWise Spreadsheet

    3. (Included in full purchase)

      SolutionWise Introduction

    4. (Included in full purchase)

      SW Max4 Format Demonstration

    5. (Included in full purchase)

      SolutionWise Quiz

  5. 5

    Incident & Recovery Management Skills - Bonus Lesson!

    1. (Included in full purchase)

      Incident Management Skills Introduction

    2. (Included in full purchase)

      Incident & Recovery Spreadsheet

    3. (Included in full purchase)

      Incident & Recovery Management Approach

  6. 6

    Risk Analysis & Management

    1. (Included in full purchase)

      RiskWise Introduction

    2. (Included in full purchase)

      RiskWise Spreadsheet

    3. (Included in full purchase)

      RiskWise Introduction & Demonstration

  7. 7

    Wrap Up

    1. (Included in full purchase)

      Wrap Up

Ready to Transform Your IT Skills?

Enroll today to revolutionize your approach to problem-solving, decision-making, and risk analysis in the IT industry.

$400.00

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