What you'll learn
PriorityWise Tool - Identifying core issues in a complex situation and then prioritising them. Great for understanding where to start with major incidents or problem projects/processes etc.
CauseWise - Identifying the Technical and Root Cause of an incident/problem.
SolutionWise MaxFour - This format enables investigators to generate immediate solutions for any situation, including incident situations, and for permanent solutions to remove root causes found. We also have two other SolutionWise formats for strategic thinking.
RiskWise - An effective way to identify "blind spots" that cause incidents, rollbacks & poor implementations. Great for identifying what could go wrong with Changes or project implementations. Project managers can use this process effectively to identify, avoid and deal with both functional & operational risks.
Meet your Trainer
Andrew Sauter
Master Consultant & Trainer - APAC | Thinking Dimensions Aust/NZ
Director of Thinking Dimensions Australia/NZ & Partner of Thinking Dimensions Global. Andrewâs strength lies in having an in-depth knowledge of IT and IT departments, which enables tangible results to the significant IT challenges experienced by Top 1000 Companies globally. Andrew has over 30 years of experience in IT & Business working with major financial institutions, Defence, Government, Law & Mining in various technical, project management & senior management roles, including CIO for a Corporate Compliance & software Development firm.
KandF I.T. Root Cause Analysis & Decision-Making
Root Cause Analysis helps prevent unnecessary and costly âTrial & Errorâ troubleshooting by using a step-by-step critical thinking process to identify, analyse, resolve, and stop incidents. Due to the specialised nature of fields such as Infrastructure, Database Management, Networking, Security/Risk, Development, and Design, IT professionals often lack a common structured skillset across their areas, which hinders their ability to solve incidents and problems effectively. âď¸Complex incidents can be reduced to one OBJECT and one FAULT, reducing complexity. âď¸ Easily establish the correct starting point quickly and efficiently. âď¸ Enhanced responsiveness by strengthening Silo relationships. âď¸ Practising the habit of asking the âright question to the right person to get to the right factual data.â âď¸ Templates support alliances with âTeam Silosâ and âVendorsâ, promoting shared responsibility in problem-solving. âď¸ Standard templates promote consensus and commitment for joint decisions, increasing the likelihood of successful implementation. Root Cause Analysis is applicable across all IT disciplines and is most effective when uniting these diverse skills through a common process and language to resolve incidents. The KEPNERandFOURIE⢠skillset taught in this training complements Problem Management initiatives. These skills can be quickly applied to incidents, problems, and projects or any challenging situation in the workplace, with outcomes measured in terms of time and cost savings, and higher quality.
What people are saying about our workshops
Don't Wait! Enhance your skills and empower your team with proven strategies.
I've always wondered why we couldn't pinpoint the root cause more precisely. When we attended the Kepner and Fourie workshops, we learned about the difference between Technical Cause and Root Cause, and this valuable insight significantly improved all of our incident and problem investigations afterwards.
EVP Product Support SGX
I aimed to involve my entire division in establishing a common company-wide and cross-silo problem-solving approach, and I achieved much more than I expected. Not only did we meet that initial goal, but we also lowered the trial-and-error costs across most of our divisions. This is a fantastic âcost reductionâ initiative when executed correctly.
Past Executive Director - Macquarie Bank
We awarded Thinking Dimensions this "Outstanding Performance" award in recognition of the value their training and facilitation provided. Prior to our use of Kepner and Fourie CauseWise and SolutionWise, it took us from 2 weeks to several months to âturn aroundâ a plan of action to improve our processes and prevent recurrence. That time has been reduced to less than one week for complex issues. On non-complex issues, the turnaround time for âreturn to workâ with the solution buy-in has been reduced from >12 hours to 1.5 hours.â
Naval Shipyard
I know this stuff works because once we get a problem-solving team together, they usually have the answer (technical cause) within 90 minutes. The KF methodologies are now fundamental in our approach to all incident and problem management investigations. We have reduced our mean time to restore incidents by at least 80%. Added to this, the strategic decision-making & risk approaches have been vital to the successful implementation of major innovation initiatives and road map planning across IT and the broader business. I cannot recommend their workshops or professional facilitation services highly enough.Â
Major Australian Bank
We undertook the Kepner and Fourie training to improve our problem-solving skills. We successfully achieved this and now consistently focus on analyzing the root causes before acting. This is a very valuable approach, especially because we work with enterprise clients and want to avoid the old âblame fixingâ game.
Program Director SITA
This is the best method I have ever seen on how to frame an incident in such a way that it makes sense to all present in the meeting or on the bridge. It enables us to progress through the investigation in a systematic way with a common language.
Product Management â Service Assurance CITI
I wish I saw this stuff 20 years agao when I started my career!!!
Optus
I've always wondered why we couldn't pinpoint the root cause more precisely. When we attended the Kepner and Fourie workshops, we learned about the difference between Technical Cause and Root Cause, and this valuable insight significantly improved all of our incident and problem investigations afterwards.
EVP Product Support SGX
I aimed to involve my entire division in establishing a common company-wide and cross-silo problem-solving approach, and I achieved much more than I expected. Not only did we meet that initial goal, but we also lowered the trial-and-error costs across most of our divisions. This is a fantastic âcost reductionâ initiative when executed correctly.
Past Executive Director - Macquarie Bank
I know this stuff works because once we get a problem-solving team together, they usually have the answer (technical cause) within 90 minutes. The KF methodologies are now fundamental in our approach to all incident and problem management investigations. We have reduced our mean time to restore incidents by at least 80%. Added to this, the strategic decision-making & risk approaches have been vital to the successful implementation of major innovation initiatives and road map planning across IT and the broader business. I cannot recommend their workshops or professional facilitation services highly enough.Â
Major Australian Bank
This is the best method I have ever seen on how to frame an incident in such a way that it makes sense to all present in the meeting or on the bridge. It enables us to progress through the investigation in a systematic way with a common language.
Product Management â Service Assurance CITI
We awarded Thinking Dimensions this "Outstanding Performance" award in recognition of the value their training and facilitation provided. Prior to our use of Kepner and Fourie CauseWise and SolutionWise, it took us from 2 weeks to several months to âturn aroundâ a plan of action to improve our processes and prevent recurrence. That time has been reduced to less than one week for complex issues. On non-complex issues, the turnaround time for âreturn to workâ with the solution buy-in has been reduced from >12 hours to 1.5 hours.â
Naval Shipyard
We undertook the Kepner and Fourie training to improve our problem-solving skills. We successfully achieved this and now consistently focus on analyzing the root causes before acting. This is a very valuable approach, especially because we work with enterprise clients and want to avoid the old âblame fixingâ game.
Program Director SITA
I wish I saw this stuff 20 years agao when I started my career!!!
Optus
Don't Wait! Enhance your skills and empower your team with proven strategies
You will be armed with a toolkit brimming with actionable insights and methodologies to improve you and your team's efficacy. Sharper problem-solving, swifter decisions, and a risk-aware mindset are just a few of the competencies you will develop. Transformative Learning Experience - Join a cohort of forward-thinking professionals in an immersive experience that blends cutting-edge techniques with real-world scenarios.
$1,400.00